Privacy Policy

Your privacy is important to us

At RESOLVE Managed Care Navigators LLC ("RESOLVE," "us," "we," or "our"), our priority is to protect your privacy and professional information. This Privacy Policy explains our data collection, usage, and dissemination practices for visitors to our website.

By accessing or using the RESOLVE MCN website, you consent to the data practices described in this policy.

B2B Notice: Our services are intended for business enterprises (Nursing Home Operators and Healthcare Facilities). Additional terms apply if you enroll as a client and will be addressed in your specific Master Services Agreement (MSA) and Business Associate Agreement (BAA).

I. Information We Collect

We obtain information about you in two primary ways:

A. Information You Directly Provide

We collect information directly from you when you voluntarily: (i) enter information into data fields on our Website; or (ii) communicate with us via email or telephone. This includes:

  • Contact information (e.g., first and last name, facility name, email address, phone number).
  • Inquiry details regarding contracting, authorizations, or case management services.

B. Information Automatically Collected

To improve usability, we automatically collect information via Cloudflare and other analytics tools, including:

  • Cookies: Small files placed on your hard drive to help us analyze web traffic.
  • Log Files: Information such as IP addresses, browser types, and access times to create aggregate reports of Website activity.

II. How We Use Information

RESOLVE MCN uses collected information to:

  • Address your inquiries and provide requested service information.
  • Contact and manage our professional relationship with you.
  • Ensure the security and proper functionality of the Website.
  • Understand user traffic to optimize our digital brochure.

We do not sell your personal information or transfer it to third parties for their own marketing benefit.

III. HIPAA & Patient Privacy

IMPORTANT: This website is an informational B2B platform. DO NOT submit Protected Health Information (PHI)—including patient names, clinical records, or Social Security numbers—through our contact forms. All PHI exchange for active clients must occur via our encrypted, HIPAA-compliant workflow portals.

IV. Data Security

We have implemented reasonable and appropriate security measures (including SSL encryption and Cloudflare protection) to protect information collected via the Website. However, the confidentiality of information transmitted over the Internet cannot be guaranteed. RESOLVE MCN is not liable for the unauthorized submission of sensitive health data via these public-facing forms.

V. Third-Party Links

Our Website may suggest links to third-party sites (e.g., insurance plan portals). We do not exercise authority over these websites and are not responsible for their privacy practices. Use of third-party links is at your own risk.

VI. Changes to This Policy

RESOLVE MCN may modify this Privacy Policy at any time. Changes are effective upon the date they are posted. Your continued use of the Website constitutes acceptance of these updates.

VII. Contact Us

If you have questions regarding this Privacy Policy, please contact us at:

Email: Info@ResolveMCN.com